Terms of sale

In short

1. Who we are

posterspin is run by Creative Logic, a business in the Netherlands.

• Email: hello@posterspin.com
• Chamber of Commerce (KvK): 76604357
• VAT number: NL003100127B10

2. What these terms cover

These terms apply when you buy from posterspin.com:

• a download: the poster files you made in the studio;
• a printed poster: your poster printed on paper and sent to a destination available in the basket;
• the free postcard, which we email to you.

What you may do with a poster (print it, hang it, give it as a gift) is in our licence. The business licence is arranged separately by invoice; see the licence page.

3. Prices and payment

• Prices include VAT.
• Shipping for a printed poster is shown in the basket before you pay. It depends on the country you send it to.
• Shipping is free when the printed posters in your order cost €100 or more (US$110, C$150). The amount counts the printed posters after any discount. Downloads and shipping do not count.
• Launch offer: printed posters cost 15% less from 20 October 2026 until 1 December 2026. The price you see already has the discount. Downloads are not part of the offer.
• You pay through Stripe, our payment provider. We never see your card or bank details.
• If you pay in US dollars, pounds or Canadian dollars for downloads only, Stripe sells them to you on our behalf (as "merchant of record"). Stripe's terms shown at checkout then also apply. An order with a printed poster is sold by us, in every currency.

4. Your order

• The contract is made when your payment goes through. We confirm it by email, with your order details and these terms.
• We keep a record of your order. You can always open it again from the link in the email.
• The contract is in the language you used on our site.
• On our own Stripe checkout, you accept these terms with the checkbox on the payment page.

5. Downloads

• Delivery. Your files are ready on your download page as soon as you have paid. One purchase unlocks every size, from postcard to A0. Each size is its own file.
• Large sizes. The biggest sizes are drawn in your browser and need a lot of memory. If a phone can't manage, open the same link on a computer.
• The link doesn't expire. We switch a link off only after a refund or a chargeback, or if it has been shared in public.
• No 14-day withdrawal for downloads. On our own Stripe checkout, the payment-page checkbox also asks for immediate delivery of paid downloads and confirms that you lose your right to withdraw. We confirm this in your order email. If a file doesn't work as described, section 8 still applies.

6. Printed posters

• What you get. Your poster, printed on 200 g/m² natural white matte art paper (giclée, water-based inks), in the size you chose, without a frame. We make each print to order.
• Where we ship. To the destinations available in the basket. The country you choose there can't be changed at checkout.
• Delivery time. Usually 4 to 10 working days after payment in the EU, 3 to 6 in the UK, and 3 to 8 in the US and Canada. We email you a tracking link when the parcel leaves.
• Your address. Check it at checkout. If it's wrong, email us straight away: within about 2 hours of paying we can still change it. After that the poster may already be printed.
• Risk. The poster is your responsibility from the moment it's delivered to you, or to someone you named.

7. No returns on printed posters

Every printed poster is made for you, from the poster you made or picked in the studio. So you can't withdraw from the purchase or return it because you changed your mind. Returns information is on the print size step under "Paper, delivery and returns", by the payment button, and in your order email.

This doesn't affect section 8: if your poster arrives damaged or misprinted, we replace or refund it.

8. When something is wrong

Legal guarantee. In the EU you have a legal guarantee of at least two years for goods that don't conform to the contract. This applies to printed posters. It also applies to downloads: your files must open and match what you bought.

Damaged or misprinted poster. Reply to your tracking email with a photo of the poster and the box, as soon as you can. We reprint it or refund it, including shipping.

Je recht op wettelijke garantie

Open op volledig formaat

A file doesn't work. Email us. We fix it, or refund you if we can't.

9. Liability

We are liable for what the law makes us liable for. Beyond that, our liability for an order is limited to what you paid for it. This limit doesn't apply to intent, gross negligence, or death or personal injury.

10. Complaints and disputes

• Email hello@posterspin.com. We reply within 5 working days.
• Dutch law applies. If you live elsewhere in the EU, you keep the protection your own country's law gives you, and you can go to the courts there.

11. Changes

We may update these terms. The version you accepted at checkout applies to your order.